At Michaelle Retail Mart, we want you to be completely satisfied with every purchase. If there’s ever an issue with your order, we’re here to help resolve it quickly and fairly.
Eligibility for Returns
You may request a return or exchange for the following reasons:
- You received a damaged or defective product
- The product delivered is incorrect or does not match your order
- Your item is unopened and in its original condition
Return Period
Please contact us within 7 days of receiving your order to be eligible for a return or exchange. Requests made after this period may unfortunately not be accepted.
How to Request a Return or Refund
To initiate a return or refund, simply email us at contact@michaellemart.store or call +63 912 195 8842. Please include your order number, your contact details, and a brief description of the issue. If possible, attach photos to help us process your request efficiently.
Refund Process
Once your return is approved, you may choose between a replacement product or a refund. Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued via your original payment method unless otherwise arranged.
Non-Returnable Items
Please note that certain products cannot be returned for hygiene or safety reasons (such as perishable goods, opened personal care items, and custom orders). If you are unsure about an item, feel free to ask us before purchasing.
Questions and Support
We are dedicated to making things right. If you have any questions or need assistance with a return, please reach out to us. Our team will guide you through the process and ensure your concerns are addressed with care.
Policy Changes
We may update this policy as needed to better serve our customers. Any changes will be posted on this page. For the most current information, please check here or contact us directly.